SHIPPING INFORMATION If you wish to return or exchange your order for a different size, color or style, please reference the following processes and steps: RETURNS PROCESS
To return an item, please send it to:18/20 Duerdin Street, Clayton VIC 3168And also include the following information: Your Order number if known (appears on the top of the confirmation email) Your name and address A description of the item you are returning Whether you would like a refund or exchange. If you wish to exchange it for a different item, please include the name and item number of the replacement item. If your item arrives damaged, or you receive the wrong item, we will supply a prepaid return label. Please note we do not supply a prepaid return label for change-of-mind REFUND AND RETURNS
Your satisfaction is our first priority at Ball Brands Pty Ltd. If your item is faulty upon receipt or is not as described, we will gladly exchange the item or refund your credit card. All returns are subject to us receiving the item back within 30 days of purchase. Items must be returned with their original packaging and, unless they were damaged prior to you receiving them, must still be in an unused and saleable condition.*Please note that the initial shipping cost WILL NOT be refunded*
