Shipping policy

We aim to dispatch orders from our warehouse in one business day from time of purchase, although this can be delayed due to item availability or seasonal backlog.
Estimated standard shipping times for metro areas are between 2-5 business days, however during busy periods shipping can take up to 10 days.

We cannot guarantee specific delivery times. Shipping times are estimated and may vary depending on order processing time, weather conditions, and the distance of the shipping address from our distribution centre in Melbourne, Australia.

Please be advised that we do not offer international shipping to countries outside of Australia. A signature required for receiving the order delivery.

The sale items are only valid while stocks last.

We have allocated additional resources to address this unprecedented demand every working day to ensure orders are dispatched within a few business days. Please be aware that order deliveries may take longer than usual - Australia Post and StarTrack are also experiencing delays during this demanding time.

*Free shipping is available on orders above $150 excluding partner warehouse items

TRACKING

Shipping confirmation emails are sent upon dispatch with tracking details. Contact us for more information.

We ship orders Monday – Friday during business hours. If you place an order on a weekend day or public holiday it will be processed and shipped within the next 2 business days.

Any orders placed after 12.00 noon AEST will take an additional 1 business day to be delivered.

CANCELLATION

If you need to cancel or alter your order, email us straight away so we can try to catch your order before it flies out the door. If it’s already gone don’t worry, you can return the unopened product immediately after you have received it and we will process the refund when we receive it, on the same payment method used to purchase it. Shipping fees are non-refundable, and you will be responsible for return postage.

You might receive multiple packages for big orders so when your first package arrives and not everything is in there, hold off because another package is not too far away.

Note: As per our return policy we unfortunately cannot accept "change of mind" cancellation on products shipped from our Partner Warehouse.

Partner Warehouse Shipping

Some of our products are supplied directly from trusted partner warehouses. These items are clearly marked on their product pages and may have different delivery times or shipping costs.

Orders containing products from a partner warehouse may not qualify for our standard free shipping offer. Shipping fees and delivery times for these items are calculated based on the partner’s location and logistics network.

We work closely with our partners to ensure your order arrives safely and as quickly as possible. You will receive tracking information once your order has been dispatched.